Gervais Auto Group is looking for a cashier / receptionist to join our Team. Ideal candidate will be experienced in customer service/satisfaction roles, have basic accounting skills, be comfortable chatting with customers making them feel welcome and appreciated, be organized and professional.

Job Description

Receiving payments from customers for Service/Parts/Sales department invoices.

Directing phone calls to the preferred department or employee.

Keeping accurate transaction records throughout the day.

Advise customers where to go to get the assistance they need for their vehicle.

Generally assisting customers with their needs and/or finding the right person to assist them.

Job Types: Full-time, Part-time

• Assist with New and Service Vehicles.
• Competitive Pay and Benefits.
• Applicant must be 18+ with a Safe Driving record. Must be able to work in a fast pace environment if interested.
• Please call and speak with Ryan Valcourt 978-454-1202
  

Service writers ensure that a customer's needs are being fulfilled. Most commonly employed by companies offering automotive repair services, service writers possess product knowledge and bring efficiency to the relationship between a customer and the business. Working as a liaison for the business, an effective service writer brings competence to a customer's experience by coordinating the transaction.

Service Writer Job Duties

Job duties for a service writer revolve around the needs of the customer. They develop relationships with customers through successful management of product or service delivery. Their duties can include tracking repairs and their causes, scheduling technicians and processing warranties. Customer profile information is usually stored in a computer system, which the service writer is responsible for maintaining.

Additional duties of a service writer involve developing cost estimates. When a customer requests a repair, the service writer logs what parts are needed, how much time should be allocated to make the repair and schedules the appropriate technician for the job based on the customer and their repair needs. This information is conveyed to both the customer and the employer of the service writer in a timely fashion.